For UK transport companies, access to a wider range of freight offers means more opportunities to choose the right jobs for their fleet, routes and commercial goals. A freight exchange connects them with freight forwarders and shippers across Europe, including new customers and opportunities in markets where they want to grow.
But choosing a load is not only about the route and the rate. When an offer comes from a company you have never worked with before, you also need to know who is behind it, what reputation they have and how confident you can be that they will pay on time.
Because a good rate is only good if you get paid.
SafePay helps you accept new jobs with confidence
That is where SafePay comes in. SafePay is a payment guarantee protecting eligible transactions concluded on Trans.eu. Offers covered by the guarantee are marked with the SafePay symbol.
The company offering the load has passed Trans.eu’s verification process, which considers factors such as its financial credibility, payment history, company information and previous business relationships. If you complete the job and the customer fails to pay, SafePay guarantees at least 90% of the invoice value, provided that the guarantee conditions are met.
This can be particularly useful when:
- you are looking for a backload after completing your usual delivery;
- you are expanding into a new international route;
- you are considering an offer from a freight forwarder you have not worked with before;
- you are comparing several offers on the spot market and want greater payment security.
In other words, SafePay gives you an additional layer of payment protection when taking on new work, without limiting you to companies you already know.
Backloads: how to reduce the risk of non-payment
Imagine that your vehicle has completed its regular delivery to France, Germany or the Benelux region.
You search Trans.eu for a suitable backload to the UK and find an offer heading in the right direction. The rate and schedule work for you, but you have never worked with this freight forwarder before.
Instead of relying on the rate alone or spending additional time assessing an unfamiliar company, check whether the offer displays the SafePay symbol.
If it does, formally accept the transaction through Trans.eu. Once you have completed the job, the customer pays you as usual, according to the agreed payment terms.
If everything goes to plan, nothing changes.
SafePay only becomes relevant if the payment does not arrive.
What happens if the customer does not pay?
If the payment deadline passes without payment, you can submit a SafePay claim directly through the platform.
You will need the standard transport documentation: the invoice, transport order, documents such as the CMR consignment note or other relevant proof of delivery, and confirmation that the documents were sent to the payer.
The claim must be submitted within 21 days of the invoice due date. Once approved, you receive at least 90% of the outstanding amount.
There are no registration fees, separate SafePay subscription or upfront costs. A fee of up to 10% plus VAT applies only if you actually use the guarantee.
One important detail: confirm the transaction on Trans.eu
Simply seeing SafePay on an offer is not enough.
To qualify for the guarantee, the load must be formally accepted as a transaction on the Trans.eu Platform. An agreement made only by phone or through a Messenger conversation does not provide the same protection.
For every SafePay load, remember one simple rule:
Find it. Check for the SafePay symbol. Confirm the transaction on Trans.eu.
For a small haulage company, one unpaid invoice can wipe out the profit from several successful jobs. When you use the spot market to fill available capacity, find a backload or test a new route, the risk of non-payment should not cancel out the opportunity.
SafePay gives you one more reason to accept new jobs with confidence.
